Dilmah Urban Estate
Dilmah Urban Estate – Curated exploration of Ceylon’s Finest
As one of Dilmah Tea’s purpose‑driven F&B concepts, Dilmah Urban Estate showcases the world’s finest, ethically crafted Ceylon tea through innovative culinary experiences. Backed by a trusted global tea brand, our scalable, premium café and retail formats offer franchise partners a unique, values‑led growth opportunity.
What Makes Dilmah Urban Estate Stand Out:
- Owned by a globally respected, purpose‑driven brand;
- Access to Dilmah Tea’s fully vertically integrated supply chain; and
- An innovative, high‑margin F&B concept.
About Dilmah F&B Concepts:
At the heart of the Dilmah Urban Estate is Dilmah Tea’s deeply rooted family legacy in tea. Merrill J. Fernando was the first tea grower to take his tea directly to the consumer, a bold move that redefined the tea industry. With over 70 years of experience, he devoted his life to championing authenticity, quality, and ethics in every leaf.
Today, his legacy is carried forward by the second and third generations of his family – tea growers and passionate artisans who uphold the same unwavering values. Their intimate knowledge of tea, passed down through generations, shapes every part of the process – from field to cup.
Celebrated globally in more than 100 countries for quality, innovation, and purpose‑driven values, Dilmah Tea has expanded into tea gastronomy, mixology, and experiential F&B concepts such Dilmah Urban Estate and the Dilmah t‑Lounges in UAE, Japan and New Zealand, showcasing tea through food, beverages, and hospitality.
Dilmah Urban Estate Business Proposition:
- Owned by a world‑renowned, purpose‑driven brand built on authenticity, ethical production, and the legacy of the world’s first producer‑owned tea company.
- Unique, tea‑inspired culinary proposition that elevates Ceylon tea through innovative beverages, mixology, and gastronomy.
- Proven, scalable retail formats – adaptable to diverse markets and footprints.
- Comprehensive franchise support, including operations, training, marketing, supply chain, and product innovation.
- Strong profitability potential, driven by premium positioning, differentiated experiences, and robust global brand equity.
Accolades Received by Dilmah Tea
- Reuters Global Sustainability Awards Finalist (2025)
- SustainabilityTracker Awards: “Most Influential” (Australia, 2025)
- EcoVadis Silver Medal (Global, 2025)
- Impact Awards: High Achiever Award (2024)
- International Compostability Certifications (2025)
Dilmah F&B Concepts Currently Operates in these Countries:
Dilmah Urban Estate Video:
Dilmah Urban Estate Income Streams:
- Primary income Source
- Dine-in sales
- Take-out sales
- Third-party delivery sales
- Secondary Income Source
- Tea & other Branded Merchandise
- Tea Accessories
- Corporate Gifting
Dilmah Urban Estate Training & Support:
We provide comprehensive initial training, hands‑on opening support, and continuous operational, marketing, and product innovation guidance. Our deep tea expertise and global t‑Lounge experience uniquely equip franchisees with unmatched knowledge, consistent quality standards, and ongoing mentorship that ensures confident operations and sustainable long‑term growth.
Dilmah Urban Estate International Licensee Profile:
Our ideal franchisee is an experienced hospitality, retail, or F&B operator with strong management capability, marketing acumen, and a passion for premium, ethically sourced products. They possess sufficient capital, operational discipline, and a commitment to brand standards. Highly customer‑focused and commercially driven, they can develop multi‑unit opportunities, leverage local market insights, and uphold Dilmah’s values of quality, authenticity, and purpose‑led service.
Dilmah Urban Estate Franchising Opportunities Available in these Countries/Regions:
Brand Manager: Troy Franklin: troy@worldfranchiseassociates.com| +60-19-210-1909
